Trouble recovering password
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by igrgavilan
19. Apr 2008 @ 17:54:10 |
Hi,
I'm trying to help a friend, member of this community (but not very familiar with computers :-( ) witj a problem with his password.
Well, this is the situation.
He has been in the blog.com es community for two months without any problem.
But now, he is trying to sign in but the system informs that user and password do not match. He can't figure out why that happens but tries using the facility of asking for a new password... but he doesn't receive any e-mail with the new password... :-(
I've made some tests for him. I've tried signing-in with his user/password and receive the same message. I see that when you ask for a new password, you must provide an email adress recognized by the sistem (that seems, OK). I've also seen (testing with my own e-mail address) that the system associates the user with the e-mail address you provide (and I assume it does a test of match).
When I look at my friend's profile, I don't see any e-mail address (could this be the problem ? )
Well, now I can't figure out wtha is really happening ? Any clue ? Hoy to proceed ?
Thanks
I'm trying to help a friend, member of this community (but not very familiar with computers :-( ) witj a problem with his password.
Well, this is the situation.
He has been in the blog.com es community for two months without any problem.
But now, he is trying to sign in but the system informs that user and password do not match. He can't figure out why that happens but tries using the facility of asking for a new password... but he doesn't receive any e-mail with the new password... :-(
I've made some tests for him. I've tried signing-in with his user/password and receive the same message. I see that when you ask for a new password, you must provide an email adress recognized by the sistem (that seems, OK). I've also seen (testing with my own e-mail address) that the system associates the user with the e-mail address you provide (and I assume it does a test of match).
When I look at my friend's profile, I don't see any e-mail address (could this be the problem ? )
Well, now I can't figure out wtha is really happening ? Any clue ? Hoy to proceed ?
Thanks
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it would be a good start to give us the name of the profile 
| igrgavilan [Member] http://www.telefonica.net/web2/igrgavilan 2008-04-19 @ 18:28 |
I've just sent it to you by e-mail.
Thans
 | cYzzie team http://www.blog.de 2008-04-19 @ 19:56 |
oh ... ok ... i am not able to read my emails before monday in office.
I've received no help :-(
I think it would be as easy as sending a new password to a mail address I could provide. It's only that I don't want to make that address public. Perhaps administrators want to be sure they are not providing a password to the wrong recipient...
Another solution: if you give an e-mail address I can be confident is from an administrator I can send you a new password that you can activate (the original one). Better: the real user can send you that password.
I swear: I'm not a hacker
¡¡¡ Help !!!
http://www.blog.de
2008-04-19 @ 18:22